Infinito x Ontology AMA: “Supporting the creation & adoption of blockchain apps and services” RECAP – Part 1
July 29, 2019
On 23 July 2019, Infinito’s Director, Mr. Jack Nguyen and Co-Founder of Ontology Network, Mr. Andy Ji took part in a special 45-minute AMA on Youtube LIVE to answer questions from crypto users around the world on the topic of creation and adoption of blockchain apps and services.
Before the AMA, Infinito team gathered many questions from communities via Google Form for a special giveaway of 100 ONG reward each for the two best questions. Congratulations to 2 winners with Telegram IDs @MaheShrestha, picked by Jack, and @Amenwell, picked by Andy!
For your convenience and inquiry, we’ve compiled the first part of this article to summarize all questions answered LIVE during the AMA. We will release part two as well to cover those we could not answer then due to time limitations. Please enjoy!
Questions Answered LIVE in the AMA
Q1: What is the development direction of Ontology and Infinito on decentralized finance (Defi)? For example, staking ONT?
Andy: Defi is one of our focus areas in 2019. Actually, we have already provided loan, regulated stablecoin, payment, debit card, and wealth management products to our end users. For the next step, Ontology is going to lower the barrier of Defi and build a real inclusive finance ecosystem. Thus we can engage more traditional users to try our crypto services on ONTO wallet and ecosystem wallets. For example, the minimum staking requirement is around 500 USD now. We want to decrease this to 1 USD through smart contract so everybody can participate in our staking economy in the near future.
Jack: Infinito has always been supporting decentralized finance services since the launch of App Square. By welcoming our partners to integrate their services into this gateway to DApps, users can easily access and choose any service of their choice, including crypto lending, payment, exchange, stablecoins, utility and security tokens. We are also introducing Infinito Token, INFT, that will bring more features to people, with payment, reward and staking.
Q2: There is great interest in decentralized applications from both user and developer communities. How can Infinito and Ontology help developers who want to build, launch, or promote DApps?
Jack: We want to help developers, even those coming from traditional technology without knowledge about blockchain and cryptocurrencies, to build and launch their DApps in a fast and efficient manner. That’s why we have launched Infinito Blockchain Platform. Together with our global partners and development community, we provide development modules & tools, either for common purpose or specific usage, so that any developer utilize them & thus never have to build blockchain apps from scratch again!
We also understand that getting active users is a common challenge for any DApps. To help developers solve this, we create the gateway to app user communities, Infinito App Square, where their DApps can meet thousands of active users on Infinito Wallet.
With the token economy of INFT, users will be incentivized for actively using and rating service quality of Apps, which will also help us provide only the best apps to the community. We will also build an incubation program to reward developers & startups for building useful modules and DApps on Infinito Blockchain Platform.
Andy: We really care about our DApp developer community. Last year, we launched the Ontology DApp Incentive Program – Renaissance that includes four schemes: Early Bird Scheme; Worker Ant Scheme; Angel Investment Scheme, and Developer Support Scheme.
With Early Bird Scheme, 50% of all transaction fees (ONG) generated by a DApp will be returned to the app developer and operator. Ontology hopes this model will encourage intuitive and effective DApps. As for the Worker Ant Scheme, the most popular DApps will receive extra incentives. The top 5 DApps will share a prize pool of 10,000 USD in ONG each week based on their user activity and daily transaction volume, and community activity.
For developers who start developing without funding, Ontology launched a customized loan program. After the loan application is approved, Ontology will provide developers with financial support for development and operation, and allow them to repay the loans in the method they choose. In addition to financial support for development and operation, Ontology team further provides developers with technical, marketing, and operations support.
As you can see, we provide comprehensive support and incentives for DApp developers and users. For the next step, we will incubate some groups of developers to empower our tech community and find more high-quality games and DApps to attract more users.
Q3: What’s your outlook on the future of cryptocurrencies? What can we do to keep increasing adoption?
Andy: Each public chain project has to bring more real adoption to the whole industry while we are focusing on the gaming, attention economy and DeFi applications. Ontology’s aim is to increase user experience, performance and lower the barrier. We believe that cryptocurrencies will lead the new digital economy evolution.
Jack: Cryptocurrency has been making great progress in the past few years, and personally I believe the outlook is very positive.
Regarding adoption, the experience with crypto and blockchain for users in general is still quite limited. Inaccessibility, difficulty when using cryptos, and poor payment experience are among the top issues in the way of adoption. This is why we started Infinito project to solve these problems thus promote mass adoption.
Q4 – Ontology’s pick for Best Question: In regards to Ontology sharding, what kind of real-life application or adoption will sharding improve to help bring masses to Ontology and crypto in general?
Andy: The real-life application we are working on is an ecosystem project called ALLIVE. They have an AI training-based platform which requires a great amount of computing and storage resources. This is a common issue in the distributed computing area. Ontology sharding solution can help solve this with great efficiency and quality. Their AI and big data frameworks can be smoothly linked with our sharding network to create tasks, run jobs and use each shard’s resource by paying ONG token.
Q5 – Infinito’s pick for Best Question: To Infinito. There are so many crypto wallets out there on the market and all of them can do almost the same job. In what aspect Infinito is unique from the rest?
Jack: Infinito Wallet is recognized by various communities as one of the best crypto wallets for users. Its mission is to provide a single gateway for users to freely access all types of cryptocurrencies and blockchain-based services.
We believe wallets should have a critical role in the whole blockchain ecosystem. Wallets should not only be the tool to keep private keys and make transactions. Everyone with a wallet at any time and from anywhere should be able to easily access and consume different types of blockchain apps and services for their daily needs, and this is critical to increase blockchain adoption.
To clarify, Infinito itself is an ecosystem of crypto wallet, payment platform, DApp store, and developer platform. Infinito Wallet serves as a major component to create a great experience for users with cryptos and blockchain.
Q6: To Ontology. What criteria Ontology look at for integrating ONT and ONG into multi-chains wallets, and If supporting and adopting the blockchain apps is important, would Owallet and ONTO also consider supporting other public blockchains’ coins or tokens in the future and why not?
Andy: We have already supported multiple native coins and tokens on our ONTO wallet and we will involve more assets (no matter tokens or NFT asset). It will be opened for our eco partners through Dapi protocol. In our plan, BEP-2 tokens, Kakao Klaytn, Facebook Libra coin and Bitcoin is on-going.
Q7: How long do you think it will take for cryptocurrency to become mainstream?
Jack: Right now, we’re going in the right direction with Amazon, Microsoft, Walmart, Paypal, Singapore Airlines, and many more enterprises working to integrate blockchain into their business model. The initiatives to introduce Libra and JPM Coin are great signals for the coming future when crypto will go mainstream. I believe it will happen in the next 2 years.
Andy: I guess every industry will implement the new architecture based on blockchain technology within 3 years. Libra is a positive signal for that. I fully support cryptocurrency and definitely believe it will become mainstream. When we start to value trust and learn more about the benefits of globalization, fair and transparent business model, and inclusive finance, a brilliant future will come.
Q8: Will Infinito launch their own crypto rather than a current strategy for Infinito Points?
Jack: Yes, Infinito is launching Infinito Token, INFT. The main features of the token will be the universal currency, providing simple access and staking reward schemes for ecosystem members. Infinito Point has a slightly different strategy than Infinito Token. Points allow users to claim membership, thus enjoy a wide range of rewards and discounts provided by the ecosystem services.
Q9: Will Ontology DApps become mainstream? How are you going to compete with the popular DApps from Ethereum, Steem, EOS, and TRON?
Andy: Yes, certainly will. I have the confidence that they will become mainstream. I found that every project met the same problem. Although there are so many exist DApps, they are all lacking active users and trading volumes. And most of them are creating wash volume and fake users. So we will focus on the quality of the DApps and make the bridge between traditional users and new crypto users. We are looking for excellent teams to incubate massive adoptions, especially in Gaming and Defi. And traditional users also can approach our DApp service with effortless transfer functions provided by Ontology. Bring high quality, useful and user-friendly applications to our ecosystem is the key to defeat our competitors.
Q10: ONT is already top #25 coin on Coinmarketcap, but why is ONG so far behind ranked at #1876?
Andy: Refer to the Dual Token model. The ONG token is self-mining and only generated by ONT token. I remember ONG token has an 18-year distribution table. Right now the generation rate is around 4% per year. So the circulating supply of ONG token is much lower than ONT. Don’t worry about the rank.
Q11: How has Facebook’s Libra affected crypto adoption and what is its impact on the future growth?
Andy: I think Libra will be the 1st massive adopted cryptocurrency. Facebook has 70 times more users than Bitcoin so it helps the whole industry to educate the traditional users (the old guys who hasn’t any digital wallet or who doesn’t have any bank account). People would like to learn more about crypto and try to use it. Even if Libra looks “centralized”, I believe it will be a great attempt to accelerate the whole industry and make Facebook great again.
Jack: It definitely has a huge impact on crypto adoption. Public interest in crypto has surged tremendously since that news came out. Think about what Facebook can bring for crypto adoption with Libra. Billions of users are actively using Facebook, Whatsapp, and Instagram on a daily basis. There are 7 million advertisers on Facebook network, 90 million small businesses who are using Facebook infrastructure to promote and conduct their business.
Another important thing is Librais backed by the largest payment networks including Visa, Master, and Paypal. Think about the billions of Facebook users can use Libra for payment and spending on goods and services.
Think about the future when 1.7 billion unbanked people around the world can use Libra as a form of digital bank account to join the global financial system. That will be a huge adoption for cryptocurrency and blockchain.
Q12: If you were to summarize your project in one word, what would it be?
Andy: In one word, it would be Trust, this is the key value of blockchain. “TRUST” has been the greatest challenge for human collaboration throughout history. Ontology is willing to work with all our partners who share the common goal to redefine trust. That will be the foundation of a new era of the world – A digital economy world based on next-generation internet.
Jack: For Infinito it is about “Universal EXPERIENCE”. Towards mainstream adoption, cryptocurrencies and blockchain innovations must offer people a friendly interface with easy access to its full potential.
Q1: Ontology and NEO recently announced a partnership to build a cross-chain platform and establish the foundation for an exchange internet. What makes this partnership different from other projects? And what are Ontology and NEO’s duty in this collaboration?
Andy: We just announced the new project. It is a global chain cooperation project. Right now, all public blockchains are separate and in single ecosystem. And we are separate from the competition with Neo. It’s a new ecosystem from the traditional world. It’s the time for the public chains to share and collaborate for the real world together. I remember the Top chain from Vietnam has already joined the group. And other leading public block chains will join later. We will build a real global public blockchain world together.
Q2: Will InfinitoPAY work like Apple and Samsung Pay so users can use crypto to physically pay in stores?
Jack: We are building InfinitoPAY and the first version will enable payment feature for users but our vision is to enable and facilitate payment inside our Ecosystem, between users, business and applications. We want to create a seamless payment experience for users of various cryptocurrency and blockchains.
Yes, InfinitoPAY will function in a similar way like ApplePAY in the Ecosystem. We are looking forward to enhanced speed, interoperability and a payback reward scheme for active users who contributed to the growth of Infinito Ecosystem.
Q3: The biggest dilemma as of now on crypto is volatile and liquidity issues. What steps have been taken by both of your companies to overcome it?
Jack: From Infinito perspective, we want to encourage users to use cryptocurrency more on their daily basis to pay for goods and services, spend on apps, games, and exchanges. This will increase usage and circulation of crypto and increase user’s demand to hold and buy, therefore, increasing the liquidity of cryptocurrency in general.
Andy: I consider it from two parts. For individual users, we have to bring more real adoptions to the users and bring more value to our token. So the more you use the more you gain. That’s the value of token economy. And for institution, to be honest, Ontology is focused on the institutional player in 2019, we focus on bringing more qualified or verified infrastructure to the institutional investors and banking or any financial institution. So actually you see the new signal predict the BAT, the NYSE, the Bitcoin and other new players in this crypto world. So we need to meet their demands, both for individual and institutional players. The more players join, the more liquidy you will have. It will be a mature market in the near future.
Q4: Can you tell us about something that blockchain or crypto that has excited you recently or anything new coming up in your respective projects?
Jack: As I shared in the previous question, what is happening to Libracoin is great news for the future of blockchain adoption. The public has been educated about blockchain and crypto through the news and discussion with Congress between Libra and other media and to me this is a very exciting thing to see.
Andy: I think apart from the similarity with Jack’s answer. I saw a new trend in the crypto industry. You see Facebook’s new project – Libra, the Telegram network and Line, Kakao and Signal such big internet company will launch their cryptocurrency project. Calculate their users, there are over 3 billion, almost half of the citizens in the world. It will help educate people. People are using their traditional services and we need to find the balance of centralized and decentralized. Now the centralized player will become much more decentralized. We are all at the same goal and building up the real crypto world. I believe the real adoption or killer DApp will come in the near future.
Q5: Can Ontology share some update regarding your partnership with Paxos. When can we expect to have PAX Stable coin based on Ontology network as OEP-4 token?
Andy: Actually we are promoting the OEP PAX as a stable coin. We think that we need to promote stablecoin with suitable use cases or scenarios. So we will bring the loan, wealth-related product and debit card to Southeast Asia. We are ready to launch our products, so you will see the product soon. It will be easily integrated with the Infinito Wallet, our wallets and any partner wallet. We can provide you areal card, real payment, real loan with fairly fees. The amazing point is backed by the real US dollar. So it will attract people from the globe.
Q6: When will Point Sale start?
Jack: We wanted to introduce Points to user community with prioritized access for our existing users and then for newcomers. We have been looking into all the necessary preparation and carefully follow compliance requirements as a business. Infinito Point Sale is coming and we are finalizing all the KYC and compliance processes. With that being said, Point Sale will be conducted towards the end of July or early August. We will give you all the updates very soon on our Telegram channels so please stay tuned!
Watch the full AMA now:
We would like to sincerely thank everyone who participated in Infinito’s first AMA with our partner, Ontology. Especially everyone who submitted your questions for the AMA. Thank you so much for your support and we hope our answers were clear and helpful for you. In the future, Infinito will definitely be hosting many more AMA with our blockchain partners to meet and interact with crypto community around the world.
Please stay tuned for part 2 of this recap where we will cover all unanswered questions asked during the AMA live stream and via Google Form.
Ontology is a high-performance public blockchain project & a distributed trust collaboration platform. Ontology blockchain framework supports public blockchain systems and is able to customize public blockchains for applications. Ontology also supports collaboration among chain networks with protocol groups.
Infinito aims to create a perfect blockchain experience for users, applications, and developers through its product Ecosystem which includes Infinito Wallet, Infinito App Square, Infinito Blockchain Platform, and InfinitoPAY.
A professional team of 50 experts behind Infinito Wallet, App Square, Infinito Blockchain Platform, and soon, InfinitoPAY with intensive experience in blockchain technology including technical developers and researchers, business and marketing executives, designers, quality control engineers, and customer service officers. Registered in 80 Robinson Road, #08-01, Singapore 068898, registration number 201900666E.
Considered the link of synergy between Branding, Design, User Experience, and Technology, Ade has 14 years of professional experience in Branding and Design that has seen him awarded Global Designer of the Day 5 times. He has been featured in various published design books and has given several design lectures in top Vietnamese institutes on design and creativity. Ade has designed for big brands such as Johnnie Walker, Baileys, Ups Cablecom, Nivea, OMO, and CloseUp, amongst many other giants. He currently leads a team of young, driven designers focused on giving Infinito products excellent designs and user-friendly, intuitive experiences.
Jack Nguyen received his Bachelor degree from National University of Singapore and MBA from Manchester Business School. He has more than 10 years of working experience in technology industry with a wide range of experience from technical, management, operation to business development for international software companies in Vietnam and Singapore.
Ellena has 14 years of working experience as a business/client account manager & analyst in financial institutions such as Euroclear Bank and Dealogic for settlement and related securities services for cross-border transactions involving domestic and international bonds, equities, derivatives, and investment funds in Hong Kong and Japan.
As an IT expert who specializes in blockchain, Fedor has over 10 years of professional experience in business development and sales of complex IT systems. He is primarily engaged in the management of professional software products in addition to international business development and sales of cutting-edge technological solutions.
Deputy Marketing Manager
A dynamic innovator, Charlie has more than five years of professional experience in the field of Digital Marketing for a diverse array of products, techs, and services in esteemed companies such as 31Ten, le French Tech Shanghai, HOPSCOTCH Groupe, Equancy Shanghai, Rémy Cointreau, etc. from various countries across the globe - France, England, China, and Vietnam.
Customer Service Manager
Over the last 15 years, Hiroshi Nishitani has worked as a System Engineer in esteemed finance companies across the world and also has managed his own software company of high-quality digital products for over 10 years. He possesses extensive knowledge in business management, communication, and negotiation, as well as in technical areas such as software design, software requirements, and information analysis. At Infinito Solutions, he currently leads all customer service communication and support activities for both business clients and end users. Hiroshi is a proud graduate of the prestigious Tokyo University.
Pham Anh Tai has a degree from from Ho Chi Minh City University of Technology and Education and 8+ years of experience in software development and system design including 3 years in Japan with Nippon Steel. Past projects include managing development teams creating gaming, entertainment, news and finances products for Japanese clients.
Cuong has 10+ years of experience in software development including 4 years in Japan with Nippon Steel. Past projects include managing development teams creating manufacturing management systems, CRM, electronic medical records system, tracking system… for Japanese clients. He has a degree from Ho Chi Minh City University of Science.
Since studying at Aoyama Gakuin University under the Department of International Politics and Economics, Yamamoto already led startup think tanks for major publicly listed corporations in Japan. In 2012, he moved to Vietnam to work without pay for a Japanese startup initiative because he believed in the vision. Within three years, he helped grow the business from seven members to 100+ members with multiple entities across five countries with strategic businesses in Japan, Hong Kong and Vietnam, while being nominated as the Global COO.
In 2015, he co-founded Infinity Blockchain Labs (IBL) with the ultimate mission: to transform businesses with practical blockchain R&D and empower Vietnam to be the global blockchain hub. With the greatest commitment, strong passion, and the expertise of 200+ world-changers, IBL has grown to become the blockchain ecosystem leader in Vietnam with a global reach.
Dinh Tran Hoang Quan
Quan has accumulated 8+ years of experience working as a BSE in various technical areas such as logistics, big data, and retail systems. Having spent most of his career in Japan, Quan has been entrusted with management roles in Vietnamese and Japanese companies to oversee development and technical support teams. He has deep technical knowledge and hands-on experience in blockchain technology
Last updated: 27.07.2018
Infinito Solutions Pte Ltd. is a private limited company incorporated in Singapore with the company number 201900666E and the registered office in 80 Robinson Road, #08-01, Singapore 068898. Infinito Solutions Pte Ltd., formally known as Infinito Solutions, aims to create a perfect blockchain experience for users, applications, and developers through its product Ecosystem which includes Infinito Wallet, Infinito App Square, Infinito Blockchain Platform, and InfinitoPAY.
The Website may contain links to other websites for your convenience and information. We are not responsible for the privacy practices or the content of those sites.
If you wish to amend any of the personal information that we hold about you, or update your marketing preferences, you can do so at any time through your account.
If you have any queries about how we use your personal information, please contact us at [email protected]
INFORMATION WE COLLECT
This section details the information we may collect about you. We explain why and how we use it in later sections.
ACCOUNT INFORMATION If you decide to create an account or inquire about one of our products or services, we’ll ask you to provide us with some specific information, for example:
Basic personal details – such as your first name and last name;
Personal details – such as address, and proof of residency, phone number, mobile phone number, and email address;
Work details – such as job title, department, company name, company address, work email address and office phone number;
Log in details – such as username and password;
Payment details – such as your billing address and credit card information.
Passport and KYC contact details: Such as Passport, Proof of Residency, Selfie /Photo Verification
On occasion, we will ask you to voluntarily provide additional information, for example:
Your opinion of our products and services;
Your preferences, including newsletters or web alert topics;
Information we obtain from partners and public sources;
In some circumstances, we collect information about you from our partners or from publicly available websites to help us better understand our audience and enhance the relevance of our content.
COOKIES Our website uses technology to collect information about its use, to distinguish between users, to help us provide you with a good experience and to allow us to improve the site and the service we offer. This means that when you visit our website, cookies or similar technologies will be placed on your computer or other device.
LAWFUL BASIS FOR PROCESSING
We only process personal information where we have a lawful basis for doing so, such as the following:
User consent – This is where you have given us explicit permission to process personal information for a given purpose. For example, if you requested to receive information about a particular product and service, we would ask for your consent if we wanted to use your personal information for any other purpose. You have the right to withdraw this consent at any time. You can manage your preferences within your account or by contacting customer service.
Legitimate business purposes– This is where we have a legitimate interest, as a business, to process personal information. For example, where we are aware of copyright infringements on our Site, it is in our legitimate interests as a business to identify those responsible. We take due care to balance our interests against your right to privacy.
Contractual necessityThis is where we have to process personal information to meet our contractual obligations.
Legal obligation– This is where we must process personal information in compliance with the law. For example, we process and retain customer invoice information to comply with financial regulations.
HOW WE USE YOUR PERSONAL INFORMATION
We collect personal information for eight main reasons:
To provide our service– We require some of your basic personal information so our services work as you would expect, for example, providing access to our digital content, notifying you of changes to our services and dealing with customer services queries.
To improve and maintain performance– In order to provide you with the best possible user experience, we need to make sure that our products and services work as they should. Using personal information helps us understand how our readers use our Sites so we can make improvements. This includes testing proposed developments on our Sites, reaching out to our customers with market research surveys and hosting subscriber focus groups.
To bill our customers– We, along with our authorized payments processors, securely process your payment information to take payments, give refunds and to detect and prevent fraudulent activity.
To monitor compliance with our policies and terms– We monitor for breaches of our terms and conditions and copyright policies.
To personalize our products and services – We improve your experience of our products and services by personalizing parts of our Sites and apps with the information you give us and what we learn about you. This includes showing you articles you may be interested in and recommending emails you may wish to sign up to. Where our Sites have such functionality, you can manage elements of personalization in your account.
To communicate product changes and offers– We want you to get the most out of our products and services, including showcasing our latest content and newsletters. We will contact you with carefully-curated Infinito Solutions offers and promotions, exclusive event invitations and feature announcements. For example, if there are no updates on topics you follow in your web alerts, we will send you articles on other topics that we think you might be interested in. You are able to change your preferences at any time through your account or by contacting customer services. We also personalize our communications for strategic purposes.
To understand our users– We perform statistical, demographic and marketing analyses of Site users and their purchasing patterns for product development purposes. Infinito Solution uses this information for analysis purposes, including analysis to improve customer relationships.
For the purposes of advertising– We rely on advertising revenue in part to support our journalism. We need to process your information to understand the effectiveness of the advertising we serve to you and others, and to deliver relevant personalized advertising. We use the information you give us and the information we collect about you to serve you with the most appropriate advertisements.
WHO WE SHARE YOUR PERSONAL INFORMATION WITH
We disclose personal information to facilitate the running of our business or to provide specific services you have requested. Commonly, we will disclose information to:
Service providers – We engage service providers who help to support our business and improve our products. These service providers include, for example, fulfilment providers for delivery of our digital content and marketing; customer service agencies; organizations that host our Sites or databases; and providers of online surveys.
Social media providers – We share the information of our subscribers with social media partners for the following reasons:
To create lookalike audiences - For the purposes of targeted advertising on social media platforms
Other users – Our Sites are publicly accessible and anyone around the world who accesses our Sites will be able to see anything you post, such as comments about an article. We encourage you to use a pseudonym when commenting on our Sites if you do not wish to be identifiable to other readers.
Legal processes and successors in title – We may transfer or disclose your personal information to any entity which takes over or acquires the relevant Infinito Solutions business. We also share aggregated, non-identifiable information with third parties. Before sharing this information, we ensure that it cannot identify you as an individual. For example, we regularly release information about the size and growth of our audiences.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
We retain the majority of your personal information for as long as your account is active and therefore open; this allows you to continue accessing our content, products and services.
If you become inactive and are not a subscriber, we may delete elements of the information associated with your account. We will normally warn you if your access is going to be withdrawn and give you the opportunity to retain your account.
Where we don’t need to keep all of your information in full, we will obfuscate or aggregate it, for example, web activity logs and survey responses. This is to ensure that we do not retain your information for any longer than is necessary. It is sometimes necessary for us to keep your personal information for longer periods of time, for example:
If there is a statutory requirement to retain it;
If we require the information for legal reasons or there is a legitimate business need for us to retain it;
To ensure we do not contact you if you have asked us not to.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURE
We have appropriate technical and administrative security measures in place to help ensure that our users’ information is protected against unauthorized or accidental access, use, alteration, or loss. We use encryption technology, such as Transport Layer Security (TLS), to protect your personal information when you order products or services from us. More information about our approach to cyber security can be found in our Cyber Security Statement.
Since we operate a global business, your personal information may be processed and stored outside of the EU. For example, our global customer services team may need to access information about you in order to respond to your queries. Such transfers of data are undertaken in accordance with applicable laws and regulatory obligations.
Additionally, we may use international web hosting facilities and cloud server services. In all cases, we will ensure your personal information is maintained with the tightest security standards available.
Under EU data protection laws, you have rights as an individual in relation to the personal data we hold about you. These rights include:
The right to object to direct marketing – your preferences, including in relation to direct marketing, can be found in your account;
The right to access the personal data that we process about you;Upon request, we will provide you with a copy of all the personal data we have on you.
The right to request the deletion of your personal data - Upon request, we will delete all of your personal data stored on our servers. Please be aware that given the immutable nature of blockchain technology, we may not be able to fully delete every piece of personally identifiable information (such as public keys, transaction records, etc.). However, we will do everything possible to fully comply with every request, and we will design future products with the right to deletion in mind.
The right to request the rectification of your personal data – you can manage some of this information in your account. For everything else, please contact us.
You can exercise these rights through your account or by contacting customer services.
These rights to not extend to processing and collection of personal data by journalists or for journalistic purposes.
Personal information is collected by Infinito Solutions Pte Ltd. which is considered the “data controller” of your personal information under European Union and UK data protection law. Our address is 80 Robinson Road, #08-01, Singapore 068898.
Our Sites are not intended for children under 16 years of age. We do not intentionally collect or use any information from children.
If you have any queries in regards to the processing of your personal information, please contact customer service directly at [email protected]